Question 1

What should I do if my order hasn't arrived or items are missing?

Accepted Answer

If your order hasn't arrived or items are missing, please contact us at [sale@annejensenbeauty-usa.com](mailto:sale@annejensenbeauty-usa.com) with your order number. We'll respond within 48 hours to resolve the issue.

Question 2

What happens if an item is out of stock?

Accepted Answer

If an item is out of stock, it will be canceled and removed from your order. You will be notified via email about the cancellation.

Question 3

How do preorders work at Anne Jensen Beauty?

Accepted Answer

Preorders at Anne Jensen Beauty allow you to order products not yet in stock, including new launches and limited editions. We'll email you when your preorder is ready, and your credit card will be charged only when the item ships.

Question 4

WHAT IS BACK ORDERS

Accepted Answer

Its a product out of stock

Question 5

HOW DO I FIND INGREDIENT LIST AND MATERIAL LIST ON THE PRODUCTS

Accepted Answer

You find the ingredient list on the backside of the packaging of each item. You can also find a detailed list of ingredients and how to use the products on our website each product card
For beauty tools you also find the instruction how to

Question 6

Do you offer a professional spa collection?

Accepted Answer

Yes, we offer a professional spa collection exclusively for spas, salons, and resorts. This includes facial masks, body wraps, massage oils, balms, bath salts, foot and hand creams, serums, face creams, and body butters. Contact us at [sale@annejensenbeauty-usa.com](mailto:sale@annejensenbeauty-usa.com) for more details.

Question 7

Do you offer special prices for licensed makeup artists or beauticians?

Accepted Answer

Yes, we offer special prices for licensed makeup artists and beauticians. Please email us at [sale@annejensenbeauty-usa.com](mailto:sale@annejensenbeauty-usa.com) with a copy of your license certificate to join our program.

FAQ

Frequently asked questions