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FAQ

  • I HAVE NOT RECEIVED MY ORDER / MY ORDER MISSING PRODUCTS
    Please get in contact with us by email or phone remember to add your order number and we will get in contact with you within 48 hours
  • WHAT HAPPENS IF AN ITEM IS OUT OF STOCK
    If an item is out of stock we will cancel it and remove it from your order
  • PREORDERS
    Preorders is your ability to order products which still not is in stock, new launch of products and stock which is currently out of stock, limited editions but are avaible by advance reservations. We will notify you by email when your preorder item is ready and you will receive an order confirmation. When your item ships at this point your credit card will be charged not before.
  • WHAT IS BACK ORDERS
    Its a product out of stock
  • HOW DO I FIND INGREDIENT LIST AND MATERIAL LIST ON THE PRODUCTS
    You find the ingredient list on the backside of the packaging of each item. You can also find a detailed list of ingredients and how to use the products on our website each product card For beauty tools you also find the instruction how to
  • DO ANNE JENSEN HAVE A PROFESSIONAL SPA COLLECTION
    Anne Jensen have a professional collection of products only for use in spa / salon / spa resort The line include Special facial mask, bodywrap, massage oils, massage balm, bath salt, foot cream, handcream, serum, face cream and body butter.
  • ARE THERE ANY SPECIAL PRICES FOR LICENS MAKE UP ARTIST OR BEAUTICANS
    Yes Anne Jensen have a special program for professional make up artist and beauticans. Contact us by email remember to send us a copy of you licens certificate
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